Contact and policy
Store policy
When you shop with ORA online store, we offer you these benefits:
- Easy online ordering any time of day
- Nationwide delivery within 2–5 business days
- Cash on Delivery, InstaPay, and card payment options
RETURN POLICY
- We provide a warranty on manufacturing defects for all our products. If you encounter any issues related to craftsmanship or quality, please contact our customer support team for assistance.
- If a manufacturing defect is found, you can return the item within 14 days of delivery for a full refund.
- Handmade bags are not eligible for return or refund — exchange only.
- Items purchased as part of a sale or bundle are final sale — not eligible for return, refund, or exchange.
- Once we receive the returned product and verify its condition, we will process your refund via InstaPay / mobile wallet within 3–5 business days.
EXCHANGE POLICY
- You can exchange a product for a different size or color within 14 days of delivery by paying a 100 EGP shipping fee.
- Sale and bundle items are not eligible for exchange.
- Please contact our customer support to start an exchange.
Product must be in its original condition, unworn, and with all tags attached.
Payment Options
- We accept Cash on Delivery.
- Other options: digital wallet / InstaPay / Mastercard / Visa / Google Pay / any local card.
SHIPPING
- We ship across Egypt within 2–5 business days. Shipping fee: 70 EGP.
- Free shipping on orders of 2 or more items.
- Check your order before accepting it from the courier.
- If you don't need it, you can decline it with the courier, covering the shipping cost.
Do you have any other questions?
Contact us now